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Terms of Use

Last updated: 2026-07-08

These Terms of Use govern access to and use of the dulceglucosa.com website and the Dulce mobile application (together, the "Service"). By using the Service you accept these terms. If you don't accept them, don't use the Service.

⚠️ Dulce is not a medical device. It does not diagnose, treat, cure or prevent any disease. Treatment decisions should always be made with your healthcare team.

1. Acceptance

By downloading the app, creating a connection to your CGM account or using any part of the Service, you confirm that you have read, understand and accept these terms and our Privacy Policy.

2. Service description

Dulce is a companion application for people with diabetes (especially type 1) and their carers. The Service allows, among other things:

  • Viewing glucose data from your FreeStyle Libre sensor through your LibreLinkUp account (Abbott).
  • Showing your glucose on the iPhone Lock Screen (Live Activity), the Dynamic Island, home-screen widgets, and a native Apple Watch app.
  • Receiving configurable glucose alerts.
  • Keeping a manual logbook of food, insulin, glucose and notes.
  • Showing trends and statistics based on your own data.
  • Sharing your glucose in real time with followers you invite (family following).

Some features require a Dulce Pro subscription (see section 8).

3. Medical notice

Dulce is not a medical device or a substitute for professional judgement. The Service does not recommend insulin doses, does not diagnose or treat any condition, and must not be used to make clinical decisions instead of your endocrinologist, primary care physician or other healthcare professionals.

The glucose data shown by Dulce comes from your CGM through third-party services and is subject to their technical limitations, reading delays and possible errors. For critical decisions (especially severe hypoglycaemia), always confirm with a fingerstick meter.

Do not rely on Dulce as your only alarm system. Delivery of notifications, Live Activities and watch updates depends on Apple, Abbott, your network and your device settings, and cannot be guaranteed. Keep the alarm features of your official CGM app active. Dulce is a companion to the official Abbott app, not a replacement for it.

4. Eligibility

To use the Service you must be at least 14 years old. If you are between 14 and 18, you need consent from a parent or legal guardian. If you manage an account on behalf of a minor, you are responsible for doing so in accordance with applicable law.

5. Accounts and credentials

Dulce connects to your CGM data through your LibreLinkUp account. You are responsible for the confidentiality of those credentials. Dulce stores them in the secure keychain of your device; we cannot recover lost credentials on behalf of Abbott. You must have the right to use the account you connect.

6. Family following

You decide who can follow your glucose, by sending them an invite. You are responsible for choosing your followers and can revoke their access at any time. Followers must not use Dulce as an emergency monitoring system: delivery of readings and alerts to followers is subject to the same limitations described in section 3.

7. License

We grant you a limited, non-exclusive, non-transferable and revocable license to use Dulce in accordance with these terms and for personal, non-commercial use.

8. Subscriptions (Dulce Pro)

The app is free to download and use with its core features. Some features (such as the Lock Screen Live Activity, Apple Watch real-time updates, glucose alerts and family following) require an auto-renewable Dulce Pro subscription:

  • Available as a monthly or annual plan. The exact price is always shown in the App Store and on the purchase screen before you confirm.
  • New subscribers may be offered a free trial (currently 14 days). When the trial ends, the subscription renews at the displayed price unless you cancel at least 24 hours before.
  • Payment is charged to your Apple ID. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period, in Settings → Apple ID → Subscriptions on your device.
  • Refunds are handled by Apple under their terms.
  • If you are a consumer in the EU, you have a 14-day right of withdrawal. By starting the subscription (or trial) immediately, you agree that the service begins at once; Apple's standard withdrawal process applies.

9. Prohibited conduct

You may not:

  • Use the Service for unlawful purposes or in ways that infringe third-party rights.
  • Attempt to access systems, data or accounts you are not authorized to access.
  • Reverse engineer or circumvent technical protection measures, except to the extent allowed by applicable law.
  • Automate mass form submission or spam our infrastructure.

10. Third-party services

Dulce connects to third-party services that you choose or that are required to operate (Abbott LibreLinkUp, Apple — including Apple Health, notifications and payments — and RevenueCat for subscription validation). Use of those services is governed by their own terms and policies. We are not responsible for their availability, accuracy or changes. Dulce is an independent product and is not affiliated with, endorsed by or sponsored by Abbott or Apple.

11. Intellectual property

The Service, including code, design, brand and content published by us, is owned by Dulce and its licensors. Data you contribute (your logbook, your settings) remains yours.

12. Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we do not warrant that it will be uninterrupted, error-free, 100% secure, or that it will meet specific expectations. This is especially relevant for data from third-party CGM services: any delay, error or absence of data from the original provider may be reflected in Dulce.

13. Limitation of liability

To the maximum extent permitted by law, Dulce shall not be liable for indirect, consequential damages, loss of profits or loss of data arising from the use or inability to use the Service. Nothing in these terms limits our liability for wilful misconduct or gross negligence, health damages caused by negligence, or any liability that cannot be excluded by law.

14. Indemnification

You agree to indemnify Dulce against any third-party claims arising from your use of the Service in breach of these terms or of the law.

15. Changes to the Service or these terms

We may modify the Service and these terms to reflect new features, legal requirements or security considerations. We will let you know by email or inside the Service when the changes are material.

16. Termination

You may stop using the Service at any time and delete your data from Settings → Delete account. We may suspend or terminate your access if you breach these terms or if you compromise the security or lawfulness of the Service.

17. Governing law and jurisdiction

These terms are governed by the laws of Spain and applicable European Union regulations. For consumers with habitual residence in the EU, the courts of their place of residence shall have jurisdiction. For others, the courts of the city of the Service operator's residence in Spain.

18. Contact

For any questions about these terms, write to hola@dulceglucosa.com.